Active Incident

Updated a few seconds ago

Unanet CRM Data Lake ODBC connection timeoutsPartial Service Disruption

Incident Status

Partial Service Disruption

Components

DataLake


August 27, 2024 8:30AM CDT
August 27, 2024 1:30PM UTC
[Investigating] We are investigating an issue with Unanet CRM Data Lake that is resulting in an increased rate of ODBC connection timeout errors.
CRM Data Lake connection errorsOperational

Incident Status

Operational

Components

DataLake


August 12, 2024 8:47PM CDT
August 13, 2024 1:47AM UTC
[Monitoring] Mitigation steps are in place and connection error rates for CRM Data Lake are returning to normal. We continue to monitor closely.

August 12, 2024 8:38PM CDT
August 13, 2024 1:38AM UTC
[Identified] We have identified the issue resulting in connection errors in CRM Data Lake and are taking steps to remediate.

August 12, 2024 7:44PM CDT
August 13, 2024 12:44AM UTC
[Investigating] We are continuing to investigate connection errors in the Data Lake Service for Unanet CRM.

August 12, 2024 6:56PM CDT
August 12, 2024 11:56PM UTC
[Investigating] We are currently investigating an issue with CRM Data Lake where a subset of users are experiencing connection errors.

Unanet CRM Production web app - services.cosential.com

Operational

Compass API

Operational

Unanet CRM Sandbox web application

Operational

Search Service

Operational

DataLake

Operational

Scheduled Maintenance

Unanet CRM - Release 24.10 Deployment to ProductionPlanned Maintenance

Schedule

October 18, 2024 9:00PM - October 20, 2024 4:00PM CDT
October 19, 2024 2:00AM - October 20, 2024 9:00PM UTC

Components

Unanet CRM Production web app - services.cosential.com, Compass API, Search Service, DataLake

Description

We will be releasing Unanet CRM version 24.10 to the Production environment.

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Upcoming Maintenances